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System Outage Updates


Last Updated: Thursday, August 9, 2018, at 5:15 p.m.


A Message from President & CEO Ronald L. Westad

We failed you. I am sorry. The monsoon storm Tuesday night that knocked out power in the area of our operations center offered a perfect storm to prove the effectiveness of our business continuity planning and disaster recovery systems and processes. Rather, the storm proved that despite all of our investments and efforts we were inadequately prepared to provide a continuity of service that you and all of our members expect. That is our responsibility – to provide 24x7x365 access to your accounts and the services we provide. We broke your trust. I am sorry.

We have redundant systems in different geographic areas. We have procedures and processes to provide for the failover of all of our systems. Obviously, our systems, procedures, and processes failed. We lost power at roughly 10:30 p.m. August 7th. We did not restore account access until roughly 7:40 a.m. August 9th. I will stop short of offering explanations. Rather, I declare our collective commitment to learn from this event and take all necessary steps to ensure this does not happen again. Ever.

Your trust is our most valuable possession. We broke your trust. We will regain your trust. 

Sincerely,

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Ronald L. Westad
President & Chief Executive Officer


We’re back online! We’re pleased to report that we have completed our recovery and all services are now available. All branches are open as scheduled and we’re available by phone at (602) 683-1000.

We know this unfortunate event has impacted many members, and we sincerely regret the inconvenience it has caused. Please see the additional information below if you were impacted in specific ways:

  • If you were expecting a deposit to your account on August 8, it should now be posted. All deposits were processed before any withdrawals were processed.

  • If you needed to make a payment to an Arizona Federal loan on August 8, no late fees or penalties will be incurred. If you needed to make a payment to another entity and this caused you a penalty, please contact us so that we can resolve or reimburse you for this.

  • If you needed to close a loan on August 8 and had an appointment, we’ll be reaching out to you to reschedule. Or feel free to contact us at your convenience to reschedule.

This was an unprecedented event for us to resolve that impacted multiple layers of backup systems. While we have invested heavily in this area to minimize the likelihood of an event just like this, it still happened, and as a result we failed to meet many of your needs when you were counting on us. We are truly sorry for any inconvenience that this caused you and we encourage you to reach out to let us know if you still have any unresolved issues that we can assist with.













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